Learning from Big Mistakes you Almost Made
Dear CSS Colleagues:
Enclosed is an article from HBS featuring Amy Edmondson. Professor Edmondson is a leader in the area of Team Building and Safety Culture. The point of this article is that it speaks to the positive effect of learning from mistakes that almost resulted in a big problem. This can only happen in cultures where there is alignment that creates openness and psychological safety to speak up. I wonder how many of you work in such a place.
“JP” Warner MD
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