Re: “How to Learn from the Big Mistake You Almost Made.”
Dear CSS Colleagues:
Enclosed is a short article from Professor Amy Edmondson at Harvard Business School. She is an expert on hospital culture and Team Building. As Chair for Quality and Safety for our MGH Orthopedic Dept., I know that the number one safety report concerns communication. As Prof. Edmonson says, “Higher status people are more likely to feel confident that their voice is welcomed.” Conversely, lower status individuals who work on the OR team may have less confidence to speak up when something seems wrong. Some of you may already know this, but the power of teams and collaboration always benefits our patients.
I hope you find this of interest.
“JP” Warner MD
Founder, The CSS