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Dear CSS Members and Colleagues:
I thought you might be interested to hear what McKinsey Consultants think the future Patient Experience in a Hospital Setting may be. They consider innovations in Technology and Customer experience which offer a value proposition of a better experience, better outcomes, and lower cost. Since Codman's said "Show me something different, for there is a chance of it being better" we should consider how much of their vision aligns with our own.
"JP" Warner, MD