Tolstoy’s Approach to Making Happy Patients
Dear CSS Colleagues:
Enclosed is a brief paper from HBR that considers patient experience inclusive of Happiness. I wonder how often we consider these issues while we are focusing on the technical elements of care. Food for thought.
Best Regards,
“JP” Warner MD
Founder, CSS
Understanding Unhappy Patients Makes Hos
.
Download • 294KB
Recent Posts
See AllDear CSS Colleagues: Enclosed are two articles very much relevant to our role as physicians and surgeons. In the first article the authors note that “Most of us believe that we are ethical and unbiase
Dear CSS Colleagues: Do you have what it takes to be an intellectual entrepreneur. It takes courage, persistence, and patience to innovate and change a clinical paradigm when it comes to established c