Tolstoy’s Approach to Making Happy Patients

Dear CSS Colleagues:

Enclosed is a brief paper from HBR that considers patient experience inclusive of Happiness. I wonder how often we consider these issues while we are focusing on the technical elements of care. Food for thought.

Best Regards,

“JP” Warner MD

Founder, CSS

Understanding Unhappy Patients Makes Hos
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Dear CSS Colleagues: Attached is the updated Codman Shoulder Society Annual Meeting flyer, where I will be replacing Dr. Joaquin Sanchez-Sotelo. Kind regards, Jon “JP” Warner MD Founder, CSS

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