Tolstoy’s Approach to Making Happy Patients

Dear CSS Colleagues:

Enclosed is a brief paper from HBR that considers patient experience inclusive of Happiness. I wonder how often we consider these issues while we are focusing on the technical elements of care. Food for thought.

Best Regards,

“JP” Warner MD

Founder, CSS

Understanding Unhappy Patients Makes Hos
Download • 294KB

Recent Posts

See All

Dear Colleagues: It is my pleasure to offer you the report of the 7th meeting of the Codman Shoulder Society. The topic of this meeting was “Digital Healthcare in a Post-Pandemic World”. This meeting

Featured Posts
Recent Posts